Disney – Page 2 – Disney Creativity and Innovation Keynote Speaker

Now ya know, you’re welcome

My Disney Experience App Cast Compliment screen — Riley, at Disney’s Contemporary Resort Merchandise, was waving to Monorail Guests every time a monorail went by. It wasn’t his job. His job was to work the cash register.

The secret to success, in any domain, is intentionality.

We live a life by default or by design.

At Disney it’s ok to be off-task (your job) if you are on-purpose (making others happy).

Now ya know.

Better late than never.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

.think .differently

Take a couple ‘audience pop ups”.

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Goal

You know the answer.

i know you know the answer.

How?

Because everyone who’s in customer service knows this. It’s the first and most important thing you have.

What is the supreme goal of every single customer service interaction?

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Bullseye, not the target

Three universal truths:

The goal isn’t to consistently hit the target.
And likewise, the goal isn’t to consistently hit the target, and occasionally hit the bullseye.
The goal, above all goals, is to consistently hit the bullseye.

Ps. Customer Satisfaction (hitting the target) is dangerous.

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2024’s final week, home

Bob Iger and Jeff Noel from 2005 at Disney Resort — Bob met with Disney’s Board of Directors at Disney’s Grand Floridian Resort. i met with several dozen global business leaders to teach them Disney’s Business behind the Magic, also at ‘The Grand’.

Marty Sklar and Jeff Noel at Disney Resort — Marty Sklar needed a Disney Institute (DI) handler for his Walt Disney World Keynote. DI leadership picked me. In a story for another time, i didn’t feel i had time in my Disney schedule to do it for two days.

The Disney leaders i learned from are broad and often times deep.

This is an exceptional opportunity only a large, world-class company affords.

Grateful.

Merry Christmas, dude.

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