Tag: Disney

.think .differently

Take a couple ‘audience pop ups”.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

Goal

You know the answer.

i know you know the answer.

How?

Because everyone who’s in customer service knows this. It’s the first and most important thing you have.

What is the supreme goal of every single customer service interaction?

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

Bullseye, not the target

archery bullseye

Three universal truths:

  1. The goal isn’t to consistently hit the target.
  2. And likewise, the goal isn’t to consistently hit the target, and occasionally hit the bullseye.
  3. The goal, above all goals, is to consistently hit the bullseye.

Ps. Customer Satisfaction (hitting the target) is dangerous.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

2024’s final week, home

Bob Iger and Jeff Noel from 2005 at Disney Resort
Bob met with Disney’s Board of Directors at Disney’s Grand Floridian Resort. i met with several dozen global business leaders to teach them Disney’s Business behind the Magic, also at ‘The Grand’.
Bob Iger and Jeff Noel from 2005 at Disney Resort
Bob graciously posed for an usie.
Marty Sklar and Jeff Noel at Disney Resort
Marty Sklar needed a Disney Institute (DI) handler for his Walt Disney World Keynote. DI leadership picked me. In a story for another time, i didn’t feel i had time in my Disney schedule to do it for two days.

The Disney leaders i learned from are broad and often times deep.

This is an exceptional opportunity only a large, world-class company affords.

Grateful.

Merry Christmas, dude.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

Acknowledging Anchorage

two disney institute facilitators in Anchorage
L-R: Dennis, Jack, me. Leaving Anchorage, Alaska airport for The Hotel Captain Cook, downtown.

Acknowledging my past-Disney travel schedule.

Why?

Because the photo above just hit my feed.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.