Disney – Page 3 – Disney Creativity and Innovation Keynote Speaker

Bullseye, not the target

Three universal truths:

The goal isn’t to consistently hit the target.
And likewise, the goal isn’t to consistently hit the target, and occasionally hit the bullseye.
The goal, above all goals, is to consistently hit the bullseye.

Ps. Customer Satisfaction (hitting the target) is dangerous.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

2024’s final week, home

Bob Iger and Jeff Noel from 2005 at Disney Resort — Bob met with Disney’s Board of Directors at Disney’s Grand Floridian Resort. i met with several dozen global business leaders to teach them Disney’s Business behind the Magic, also at ‘The Grand’.

Marty Sklar and Jeff Noel at Disney Resort — Marty Sklar needed a Disney Institute (DI) handler for his Walt Disney World Keynote. DI leadership picked me. In a story for another time, i didn’t feel i had time in my Disney schedule to do it for two days.

The Disney leaders i learned from are broad and often times deep.

This is an exceptional opportunity only a large, world-class company affords.

Grateful.

Merry Christmas, dude.

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Acknowledging Anchorage

two disney institute facilitators in Anchorage — L-R: Dennis, Jack, me. Leaving Anchorage, Alaska airport for The Hotel Captain Cook, downtown.

Acknowledging my past-Disney travel schedule.

Why?

Because the photo above just hit my feed.

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The need to grow, home

Three ski jump ramps in Lahti, Finland. — Never dreamed of being a Senior Olympian. Yet in 2009, here i was. Lahti, Finland. Representing Team USA at the 2009 Masters Track and Field World Championships.

two black frames with personal items — From the office wall where i blog most days, these two photos are a few feet away. Photo: My ‘racing bib’ from 2009 and a newspaper article photo from 1977.

My greatest “personal-life” growth opportunity surfaced while teaching Disney Institute (DI) business principles for 15 years.

Disney has, since 1955’s Disneyland opening, operated with four foundational Quality Standards.

They are, in alphabetical order:

Courtesy
Efficiency
Safety
Show

The key however is putting these in an operational priority order.

While teaching this nebulous business wisdom to outsiders, the time-tested DI curriculum never (literally never) rallied outsiders to work through the pain, and risk, that comes from committing to a ‘carved-in-stone’ holy-grail operational imperative.

To help solve this i created a heretofore undiscovered prioritization filter:

Non-negotiable
Famous-for
#1 Business-need

Watch how this becomes easy to put the four alphabetized quality standards into an operational-priority order.

Non-negotiable = Safety

Famous-for = Courtesy and Show (in that order)

#1 Business-need = Efficiency

This business wisdom is context neutral and can be applied in any domain. So, long ago i applied this (and still apply it) to create our family quality standards.

Note: Quality standards are simply a prioritized decision-making matrix. It’s applied by everyone, everywhere at Disney. Your work scope and department NEVER alters the order. Consistency is the hallmark of world-class organizations. This is how we do it at Disney. It’s also how i run my personal life. Safety, Service, Simplicity.

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Disney Celebrations

10-second video: Post dinner. Running on fumes. If you’re gonna run on fumes, do it at Disney, not Glacier.

Find a million reasons to celebrate.
dad

Celebrate like you mean it.

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