Speaking – Disney Creativity and Innovation Keynote Speaker

i’m going to Walt Disney World, home

10-second video: Happy present moment at 3:39 PM. Heading to WDW.

10-second video: Snow in Atlanta at 5PM? Yep.

If i wasn’t a Disney Customer Service keynote speaker, i’d still be doin this.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

Game day, home

selfie with three people — Photo: A few minutes before i started my keynote. She’s in the very back row of tables, next to the exit doors. Heidi invited me to meet with her and her colleague-executive in the Hilton lobby to celebrate a great day. Got to meet her and her husband last night at their Company’s Suite in the Arena. Omaha played San Diego in women’s Pro Volleyball. Omaha won the National Championship in 2024’s inaugural season.

disney customer service speaker — Four slides in we all took selfies to “mark the moment”.

Football game on TV — At this point, the game ain’t over. Photo: Hilton lobby.

My final slide says…

DO SOMETHING GREAT

You should never share important, insightful info and not challenge the others to do what the final slide says.

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What’s the bottomline goal?

Convention Center hallways — 11:00 AM. Scouting out the “terrain” before tomorrow’s “Super Bowl”.

What’s the bottomline goal when i deliver a Disney Customer Service Keynote speech?

Excellence.

Excellence from me to the audience.

Excellence from the audience to themselves.

Excellence from themselves to the people they serve.

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Fail like you mean it

Social media post screenshot — My research statistically supports this image’s claim.

i’ve made more mistakes speaking than most people have given speeches.
dad

Started saying this “quote” after a decade of Disney Institute keynotes and multi-day sessions.

‘Tis true.

My early-years mistakes were from ignorance. My later-years mistakes where from peddle-to-the metal risk taking to become a remarkably more effective speaker and advisor.

If i wasn’t failing, i wasn’t growing.

If i wasn’t growing, i wasn’t satisfied, nor fulfilled, nor was i having fun.

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California dreaming

bronze statue of Walt Disney and Mickey Mouse — Being in Disney’s California Adventure, for business, after a two-year Covid hiatus reminds me of California dreaming.

Business travel, twice in three weeks, reminds me why i started a business in 2009…

To have more control over being away from home.

Which resurfaces a dream, but not a California dream.

An Orlando, jeff and Cheryl Noel dream.

A dream to travel with Cheryl as a business partner.

And the easy to forget original dream…

To be an Orlando Disney Customer Service Keynote speaker.

Leave and return to my driveway on the same day.

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