Tag: Disney

Disney Customer Service Keynote Speaker

Disney Customer Service Keynote Speaker
Final name tag, received in 2013.

 

Serving others might be an insidiously selfish thing to do.

Why?

Because in giving, we receive.

The more we give, the more we receive.

How much is enough?

The giving part i mean?

 

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How do you prioritize cultural imperatives?

Disney cultural imperatives
My Disney University friend’s list on the right, mine on the left.

 

How do you prioritize cultural imperatives?
Yes, a Disney Cafeteria napkin.

 

How do you prioritize cultural imperatives?

One list, based on these organizational priorities:

  1. What is foundational?
  2. What is flexible?
  3. What is for the future?

Second list, in my own words:

  1. What must an employee know?
  2. What does an employee need to know?
  3. What is nice for an employee to know?

When time and or money are scarce, make sure whatever you do gets done in descending order, otherwise, you are not over managing with intentionality.

In fact, when we are not intentional, we are not creating “by design”.

Without an intentional design, we are accepting a culture by default – one that happens without guidance and without focus. This a is diseased culture; one that is hard to cure.

 

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Walt Disney’s dream for the Florida Project

Disney University history
Yesterday at Disney University, walking the halls.

 

Walt Disney sketch of Florida Property
Yesterday at Disney University.

 

Walt Disney’s dream for the Florida Project was first visualized for others in the rough sketch above. Take solace in the humble beginnings of your big dreams. It’s how the process works. There is no shortcut.

 

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Excited to go to the Printer this morning

Print media fine tuning
Measure twice, print once.

 

Excited to go to the Printer this morning. Picking up:

  • Business cards
  • Workbooks
  • Tri-fold handouts
  • Activity materials (two separate activities)

The behind the scenes work can be staggering. At Disney, you learn to never let the Guests see it.

 

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Organize yourself to create Magic all the time

people on an elevator
The elevator doors open and there was a bright light coming from…

 

Disney office building chair
Can one “Disney” chair produce such a light?

 

Although outsiders believe it’s the Magic that makes it work, i take solace in spending my days life as a “Disney Way” professional speaker, illuminating the truth to those who want it. Sometimes, like yesterday, the audience is Family.

 

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This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.