Disney Creativity and Innovation Keynote Speaker
One million+ people globally while at Disney Institute.
All my personal posts 2008-2016.
Evolution from jobs, to careers, to callings.
It certainly is true for me.
Articles are being written calling it a common theme for millennials.
Organize your life to not feel like work?
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Aim for perfection, settle for excellence.
The waterbed drain kit could not be found last night.
Our goal was to have the bed removed by this morning for the contractors.
Why did we wait until Sunday night? Why not do this Saturday day?
Why? Because humans are perfectly imperfect. Do your best and then forgive yourself. The replacement kit should be here tomorrow. i will also attempt to buy one today at Walmart or target.
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Biking to lunch at the First Watch restaurant yesterday gave us a nice reason for a bike ride.
It was a sunny and warm March 2nd day with a noontime temperature near 80 degrees. A gentle breeze and blue sky complemented the central Florida winter weather.
It was not our first time inside the restaurant, but it was the first time dining there.
The seating hostess was preoccupied with something and the check-in process became an apparent inconvenience for her. This allowed two parties who arrived after us to be seated before us. It seemed as though we weren’t on the waitlist.
Ultimately, i addressed this in a direct (impatient) way. Our server was wonderful and we quickly forgot the inconvenience.
As we were leaving, i refocused and apologized to Megan.
It felt good to let it go.
The curse of customer service knowledge i have from Disney trapped me in a subconscious “that was the antithesis of decent service”.
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Simplifying and delegating can be overwhelming.
Please don’t let this stop you.
If your current situation is a story about the hero’s journey, you know the part where there’s a huge challenge that has to be met or everything is lost?
This hard, mostly overwhelming (with no guarantee, mind you) work is a fire you must walk through.
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Jessica, my favorite State Farm agent, left a voice message yesterday to say thanks for the thoughtful postcard message.
You see, 150 days after sending a Glacier National Park postcard to her, she finally received it.
Grateful she took a moment to touch base.
Often when you go the extra inch, you never know if the recipient benefited. And if you ask why do it, it’s because it’s fun, the success rate is high, and to withhold fun and success because of some unknown outcomes would be short-sighted.
And sometimes, the recipient lavishes gratitude that’s disproportional to the effort invested. Those rare moments are exceptionally reinforcing that all it takes to spread joy is one extra inch of effort beyond what you normally do.
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