Goal

You know the answer.

i know you know the answer.

How?

Because everyone who’s in customer service knows this. It’s the first and most important thing you have.

What is the supreme goal of every single customer service interaction?

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

Bullseye, not the target

archery bullseye

Three universal truths:

  1. The goal isn’t to consistently hit the target.
  2. And likewise, the goal isn’t to consistently hit the target, and occasionally hit the bullseye.
  3. The goal, above all goals, is to consistently hit the bullseye.

Ps. Customer Satisfaction (hitting the target) is dangerous.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

Consistency & 72

Butterfly on ferns
Tah-dah!

Consistency & 72.

Quality Standards/Decision Tree.

Scale 1-10?

Three questions: What is it? What does it do? Why does it matter?

Five groups: Secure, Concier, Enter, $

Table leader, Dis point, reveal.

Haunted Mansion.

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72-Hours

Review.

Reflect.

Acct. partner – email, share.

Group share.

Abe.

D. S. G.

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Bonus: Compass, your VIP in center.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

What’s impossible about delivering Disney Keynote Speeches?

Disney Keynote Speakers
All of today’s photos were taken with an iPhone, on the same day.

 

What’s impossible about delivering Disney Keynote Speeches?

Literally nothing.

It’s what happens after the speech that’s impossible.

Transforming people.

Smart people.

Experienced people.

Tired, overworked and overwhelmed people.

People who think Disney Keynote Speakers have no idea how their business works.

 

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Traveling without all of your normal work resources?

Disney Keynote Speakers
From an Arkansas hotel room last night (a Monday) i planned a Friday business meeting at Walt Disney World.

 

Traveling puts an additional challenge on your day-to-day routine because you do not have all your normal resources within reach.

However…

The digital tools available, while often overwhelming in their abundance, can make having all your resources available anywhere, anytime.

Excuses be darned.

 

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This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

If you want to stay on this site and read more posts from this Blog, click here.