Organizing the website to narrow the focus – Disney business keynotes

Organizing the website to narrow the focus – Disney business keynotes.

Another aha moment i’ve spent countless hours thinking about.

Now, finally, i’m convinced.

i will still offer other options, but they will be the natural outcome from the path that began from someone seeking a catalytic keynote speech featuring the Disney Way.

 

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This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

The chain’s assumption is positive from left to right

Walt Disney World's Team Disney Building
You know the song…

 

Walt Disney World's Team Disney Building
Everyone knows the song.

 

This is so second nature to Disney Institute, yet it is so astonishing to literally every single organization i encountered from 1999-2014.

 

The Chain of Business Excellence is a chain reaction moving left to right.

 

Leaders –> Employees –> Customers –> Reputation –> Improvement

 

Leaders drive your internal service culture which drives your employee’s experience

 

Employees drive your external service culture which drives your customer’s experience

 

Customers drive intent to definitely return and definitely recommend

 

Reputation (Brand) drives growth

 

Improvement (Innovation) drives profitability

 

In the mid-1990’s Disney Parks Chairman Judson Green proved with hard data that great leadership and great business results are inextricably linked. From Judson’s vision of Performance Excellence, we added a 10th and 11th step to Harvard’s original.

 

Harvard’s Service-Profit Chain was the genesis for creating my own version above.

 

__________

 

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Time to start organizing merchandise options

Time to start organizing merchandise options…

 

 

The time to start thinking about this is well in advance. That would be now.

Update October 4, 2016…wrote this post three months ago. The video no longer exists and i no longer recall what it was. i’d apologize but these things happen. Accept it, let it go, and move forward. Lather, rinse, repeat.

Be well.

 

__________

 

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Organization reaped some decent rewards yesterday

Organization reaped some decent rewards yesterday.

  1. Intentionally walked away from a nicely priced, but too low, speaking opportunity.
  2. Contracted a project manager. A person i trust and a highly-esteemed former Disney Colleague.
  3. CEO gave verbal commitment for October engagement.

In all three, i was willing to walk away.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

My business is based off of this simple focus

Disney Customer Service Keynote Speaker
If you can’t clearly, concisely, and compellingly explain the goal of great service…your people won’t be able to either.

 

i have an irrepressible desire to help others do what they think they can’t.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.