We spent hours here. And because of that, the shadow the clouds had cast on the entire lake and mountain side vanished to reveal an unexpected blue sky and stunning sunlight.
You change your world one day at a time. There is no other way.
dad
Improvement:
Continuous Improvement Process (CIP) is “Disney’s Six Sigma for Beginners”. You can’t improve what you don’t measure. Need diverse team of CIP Advocates to influence growth in their departments.
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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.
Got shut out at last year’s lottery. Yet somehow managed two multi-day reservations. A three-day in July i enjoyed before family arrived for annual trip. A four-night, season-closing res that we had to cancel due to eye surgery.
A healthy sense of urgency is the harvest for being fully present in the moment(s).
dad
Out of office alert at home…
Cultural attention to details.
Who owns it, maintains it, improves it?
Like, who’s personally graded for consistently excellent results?
It’s important to remember and easy to forget that the road to excellence has no finish line.
This exercise was for a tiny Galen detail that hundreds of people do hundreds of different ways.
And from the exercise, now hundred’s are doing it one way — The Galen Way.
Can you start to imaging the magnification and opportunity to creatively have fun addressing anything and everything that you do day in and day out — for your entire career.
The goal is always to have more employees, doing better things, more often.
Launch, learn, revise. Repeat.
It’s only impossible until you do it the first time.
Everything that is currently done the way it is done was once ‘never done that way’.
Organizational Creativity is the DNA of world-class organizations.
Nursing Education never turns down anyone with world class dreams.
Final note: OOO voice messages and OOO text messages need standards and expectations too.
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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.
Mayor of Main Street USA interacting with one of his constituents.
The 19 cultural blueprints for corporate architecture for business excellence.
LEADERS (blueprints, site prep, foundation)
1. (Vision) a clear, concise, compelling vision
2. (Involvement) Create your tool box with at least 100 easy to implement developmental ideas
3. (Accountability) Develop your tool kit with your top three priorities for each: Employees, Customers, Business PLUS: Technical, Managerial, Behavioral.
4. (Commitment) Short list (7 or less) of internal leadership (and employee) values, with concise definition and sample behaviors.
EMPLOYEES (shell, walls, roof)
5. (History) Full-blown founder’s story capturing the organizational DNA (and an historian identified)
6. (Customs) Long list of company heritage as well as traditions (ongoing historical management)
7. (Icons) Comprehensive guide to corporate language, symbols, phrases, tag lines, etc (ongoing historical mgmt)
8. (Values) Categorize unique traits & behaviors your culture is famous for.
EMPLOYEES: Deep and broad integration with your 4 HR practices: Hire, Train, Inspire, Value.
CUSTOMERS (floor plans, doors, windows, walls, stairs, closets, etc)
9. (The Bullseye) Identify and define your quintessential service goal. Then embed it in your organization’s DNA
10. (360 Analysis) Exhaustive lists of Needs, Wants, Stereotypes (+-), Emotions (+-); this will fuel scalable ways to hit your bullseye all day, every day.
11. (Unifying goal) redress your vision statement in a pair of overalls and march it to the front line. This is your battle-cry, the reason you exist. This one blueprint is the most important tool for harvesting your work force’s discretionary effort.
12. (Decision Tree) Create your prioritized corporate decision making matrix based on your non-negotiable, famous for, and business need.
REPUTATION (Exterior style & landscaping)
13. (Your promise) This one’s easy, it’s your unifying goal.
14. (Delivering your promise) process map every customer (and employee) touch point and create exhaustive lists for delivering your quintessential service goal at every touchpoint, all day, every day.
15. (Connecting Emotionally) Create organizationally unique employee framework (your Company’s Customer Service blueprints) to allow for initial and ongoing training and development.
IMPROVE (functionality – plumbing, electric, hvac, lighting, etc)
16. (Generate Ideas) Build your corporate box and think inside it.
17. (Select ideas) Use process mapping, 360 analysis, financials, surveys, etc
18. (Implement ideas) Develop a corporate framework for Continuous improvement (CIP); a literal six sigma for dummies.
19. (Leader’s Role) Create environment where great ideas have no choice but to flourish. Everyone is creative, your ideas are separate from your identity, “yes, and”.
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This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.
Debuts in 35 days. Secured the .com version a few months ago. Activated it two days ago. Yee-haw.
Define the Advisor Program in 2 sentences or less that tells me exactly what the program is, and the top 3 beneficial outcomes I would receive as a customer. (do not include things like “working with an advisor with 30-years experience” as a benefit)
What the program is:
My Advisor Program is a 12-18 month partnership with me and uses Disney’s proven corporate architecture for Leadership Excellence, Employee Engagement, Customer Service, Brand Reputation, plus Creativity & Innovation.
Top 3 benefits:
A culture by design, not one by default
Scalable structure and processes to achieve organizational vibrancy
Define who you are in one phrase, like if you were introducing yourself to someone new, either in first person or third person: I’m Jeff Noel, a _______________ (job title), who works with _____________ (type of client) to help them achieve __________________(benefit)
i give speeches and do advising for companies that want to change the world.
i’m a corporate culture architect using the Disney Way to help companies transform their culture to become a category of one.
We’ll turn the above info into something like this: Jeff Noel, a 30-year Disney Leadership veteran, is a published author and highly-sought business transformational advisor, helping Fortune-500 companies achieve success through Disney’s tried and true business approach methods.
Name the top 5 direct beneficial outcomes (transformations) a company can expect when working with you. Do not list anything that has to do with you or your experience/expertise – list only beneficial outcomes for the company working with you.
Top 5 direct beneficial outcomes (transformations):
Increased Leadership effectiveness with accountability
Increased Employee engagement by moving team from compliant to committed
Superior Customer Service ratings – better outcomes, with more customers, more often
Significantly higher percentage of brand advocates who definitely recommend and definitely return
A remarkably creative culture that continuously improves at everything
• • • • •
Some additional soundbites…
Unique, proprietary content structure and delivery style, taking Disney principles to the next level
Culture worth defending
Category of one
Become the category versus leading the category
Leaders who lead like they mean it
Employees who serve like they mean it
Customers who spend and refer like they mean it
A reputation that sells like it means it
A company that innovates like it means it
Helping Leaders build a lasting legacy
__________
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.
