Disney Creativity & Innovation book – Page 50 – Disney Creativity and Innovation Keynote Speaker

The chain’s assumption is positive from left to right

Walt Disney World's Team Disney Building — You know the song…

This is so second nature to Disney Institute, yet it is so astonishing to literally every single organization i encountered from 1999-2014.

The Chain of Business Excellence is a chain reaction moving left to right.

Leaders –> Employees –> Customers –> Reputation –> Improvement

Leaders drive your internal service culture which drives your employee’s experience

Employees drive your external service culture which drives your customer’s experience

Customers drive intent to definitely return and definitely recommend

Reputation (Brand) drives growth

Improvement (Innovation) drives profitability

In the mid-1990’s Disney Parks Chairman Judson Green proved with hard data that great leadership and great business results are inextricably linked. From Judson’s vision of Performance Excellence, we added a 10th and 11th step to Harvard’s original.

Harvard’s Service-Profit Chain was the genesis for creating my own version above.

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This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

Bob Iger’s top three priorities are clear, concise and compelling

Disney World Performance Excellence Pin — From the Internet a few days ago.

Bob Iger’s top three priorities for every Cast Member are clear, concise and compelling.

Technology
Creativity
Global reach

Use technology in creative ways to reach more people, with more products, more often.

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This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

Improvement

Disney creativity expert jeff noel — Yesterday, September 19, 2016 from atop Disney’s Contemporary Resort. Post written 3 months ago.

Busy schedules, intense competition, world economic events, and technology advances all contribute to the ongoing postponement of continuous improvement. Leaders must be environmentalists, constantly tapping into your greatest resource for identifying and implementing enhancements, your employees.

(The road to excellence has no finish line.)

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This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

Organized for firsts?

Going to the sun road open 2016 — The 50-mile long Going-To-The-Sun Road opened two days ago, June 17, 2016. Family visit in 40 days.

Find a million ways to stay motivated.

It spontaneously came out of my mouth one day while answering a Disney Institute class participant’s question that went something like this:

“But Jeff, you don’t understand, our business is way different from Disney. What would you recommend we do to create our own industry specific Magic?”

I repeat:

Find a million ways to stay motivated.

One way (of the million ways) is to have fun with it. i have a small (but growing) list of firsts i keep track of:

Firsts:

First freeze of the season (a rare occasion, one worth noting, often damaging sub-tropical plants)
First morning hearing a Robin singing (our unofficial start of Winter)
First morning the temperature reaches at least 70 degrees (our unofficial start of Spring)
First morning the temperature dips below 70 degrees (our unofficial start of Fall)
First day i see the caladiums break through the soil (another unofficial start to Spring)
And two days ago, a new “first” was added – The first day Going-To-The-Sun Road opens (someday be there when it happens)

Find a millions ways is not a theory.

__________

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

7 Creativity and Innovation questions

7 Creativity and Innovation questions:

Do all your employees know how to work inside the box?
Does every employee know the vision?
Does every employee know the mission?
Does every employee know the brand essence?
Does every employee know who the customer is?
Does every employee know the six steps to your continuous improvement?
Is every leader an environmentalist?

__________

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.