Author: jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.

Now ya know, you’re welcome

My Disney Experience App Cast Compliment screen
Riley, at Disney’s Contemporary Resort Merchandise, was waving to Monorail Guests every time a monorail went by. It wasn’t his job. His job was to work the cash register.

The secret to success, in any domain, is intentionality.

We live a life by default or by design.

At Disney it’s ok to be off-task (your job) if you are on-purpose (making others happy).

Now ya know.

Better late than never.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

.think .differently

Take a couple ‘audience pop ups”.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

Goal

You know the answer.

i know you know the answer.

How?

Because everyone who’s in customer service knows this. It’s the first and most important thing you have.

What is the supreme goal of every single customer service interaction?

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

Bullseye, not the target

archery bullseye

Three universal truths:

  1. The goal isn’t to consistently hit the target.
  2. And likewise, the goal isn’t to consistently hit the target, and occasionally hit the bullseye.
  3. The goal, above all goals, is to consistently hit the bullseye.

Ps. Customer Satisfaction (hitting the target) is dangerous.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

AMP

Handwritten notes on a piece of paper
Things that add to your paperwork of life. Travel. United States column and Australia column. January was a busy ‘work’ month. Had many calls to coordinate.
Australian university info sign
Very first UniSC photo. Local and regional customs, mandates, laws, etc, can change from what you know at home.
Family of three posing on a college campus
Second UniSC campus photo.
College campus safety info board
Tenth UniSC campus photo.
Prepaid mobile phone plan receipt
A day later. Grateful each of our phones had e-sim capability. Looking back, it was way too involved to establish an Australian mobile account. We physically had to go to a store and work with an associate. It was cumbersome and clunky. But it had to get done.
Australian equivalent of 911
Something as simple and routine as calling 9-1-1 is different here. Better know this before you need it. Australia’s 911 is 0-0-0.

AMP.

Means what?

Always More Paperwork.

Life’s In-Box.

It ebbs and flows as you ebb and flow through life.

It ends when you end.

Note: i’m banking on a plan that will minimize any in-box surprises for whomever is the Executor of my will.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.