20 Reasons Why Herb Kelleher Was One Of The Most Beloved Leaders Of Our Time
What you see in each bullet point is the author’s original attribute followed by (and separated with a -) my Disney-insight similarity. Herb was better than great because he did the basics brilliantly.
Be interested – seek out Guest contact
Be approachable – demonstrate appropriate body langauge at all times
Look beyond titles and status – first name company, never go a day, or an hour, without your nametag
Hire for attitude, train for success – we hire for attitude, not aptitude
Put employees first, customers second – Cast first, the guest is always at the center of all we do
With God as my witness, this is a screen shot from an hour ago. i believe my wife and son always deserve an explanation.
Now that i’m clear, i feel a lightness that is literally indescribable.
Wow.
So cool.
Thriving to the next level.
Life is hard.
i get it.
i’m an alcolholic.
Probably addicted to sugar too.
And i used to smoke cigarettes, but only when i drank. And for 28 years, i only drank twice a week, on weekends and weekdays.
Dysfunction is nothing to be ashamed of.
It’s widespread.
But carrying some (self-imposed) unnecessary burden that it’s my job to fix it was unreasonable.
Ever hopeful.
Optimistic to a fault?
Then the creative year-long effort to reveal the obvious.
Change can only come from self-motivation.
Let’s just admit where we stand and then be willing to accept it and let go of things we can’t control.
PS. Facebook does not a solution make. Too public. Too impersonal. Like the dictatorial boss who thinks she can send memos to change her company’s culture…
PSS: Context – this post may seem hypocritical, like the boss writing the memo. Not everything is as it appears – private efforts remain private. i am at peace with the personal face-to-face and voice-to-voice efforts i have made in the past. Moving forward, these are always welcome. And i have retired from initiating them. Not initiating them in 2018 was the equivalent of the USA imposing economic sanctions on a country that takes USA’s generosity for granted, meaning a mental health professional agreed it would be a legitimate approach.
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Slate is clear. It’s a new year to do what feels right and good.
The 2018 creative endeavor is done.
The goal: do something i’ve never done before. No expectation from anyone to react to my new behavior. None. You can never try something new if you aren’t willing to live with the consequences.
It sheds light and illuminates life with richer clarity than before.
With:
my personal Facebook account with only blood relatives and a handful of HS & College (40+ years relationships) friends
with texts
with emails
with phone calls
i didn’t initiate.
For a year.
The big reveal?
This was ok.
Why?
No one noticed.
No Facebook inquiries, no texts, no emails, no phone calls.
Turns out, what i felt guilty about, i didn’t need to feel guilty about.
Such a delightful surprise.
If the phone doesn’t ring, it’s me.
i hear you loud and clear too.
Glad this is okay on both sides.
All that worrying for nothing.
Freedom.
Gratitude.
Update (today, March 2): it’s now been 14 months, not 12.
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This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.
If you want to stay on this site and read more posts from this Blog, click here.