Tag: role

May i never tire from being an example

May i never tire from being an example at staying decently organized.

Like i always say, “Our son will either think of me as an example or a warning.”

The choice is obvious.

The effort…until the day i die.

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

Thank you Walt Disney for teaching me this

Winderemere Preparatory School
Yesterday, stormy weather in the distance.

 

In a brutally busy and distracting world, we either succumb to or triumph over our situation.

Disney has taught me to habitually over manage things that others either under manage or ignore.

Intentionally arriving early to pick up our son from High School affords the daily opportunity to observe and to be seen – the invisible keys to building trust.

Note: Being early means something else has to give. This is why most can’t develop the active and visible habit – they’re too busy.

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Going the extra inch

Soccer penalty kick

 

(photo: In customer service all it takes to achieve the goal is just a little bit more than the customer expected… an inch will do)

Everyone has heard the customer service mantra, ‘got the extra… mile”.

But what about this one?

Go the extra inch

This is a concept that is an astonishing paradox to the notion of going the extra mile.

In calling Fidelity a month ago to set up tomorrow’s meeting, the CFP answered the phone without using his name.

In some work cultures, that is failure.

In others, it’s business as usual because people are clueless to what world class customer service looks like.

Funny thing though, the industry has created the stereotype where that type of typical service, even from the senior leaders, comes with the territory.

Funny how much respect you get when the CFP realizes your net worth.

Tomorrow will be interesting.

Switch to the Mind Blog

You need to be organized to be a great role model

inspiring quote

 

(photo: everyone is busy… it’s not a a valid excuse for the big picture things)

For many years now, there have been three prioritized needs in each leader-to-subordinate relationship:

  1. Trust – honesty is the most important part of any relationship. Period.
  2. Respect – respect that we do not think alike and have different approaches to accomplish the same big picture.
  3. Development – you do not need to lift a finger to develop your subordinates, but know they love it. And don’t complain if they are assertive in pursuing it in the absence of your help.

Ironically, this is a two way street.

Nothing else matters if number one isn’t achieved.

At work, it’s absolutely a parent/child relationship.

Leaders, you own going first and leading the way. Period.

Just like being a parent.

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