Tag: over

Over-focus on things others under-focus on or ignore

LinkedIn Company logo profile process
There were also dozens of additional to-do items (like in this photo from LinkedIn) on top of the list below.

 

Breakfast with Lee Cockerell before 7am, gym workout, deposit speaker’s fee check at bank, mail 20 commitment letters (a letter each leader wrote to themselves) one month after the executive leadership session, client call, lunch, email management, another client call, Apple Store One-to-One training session, pickup 9th grader, run with 9th grader, dinner  with Family (frozen pizza), after hours client call, then three more hours of work, and finally lights out.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

If Disney ran your business

Spoon doorknob on restaurant front door
A great idea for a restaurant door knob is only the beginning, not the end. Photo from two nights ago in Valparaiso, on Main Street.

 

Being intentional means not only paying attention to details of your business, but it also means over managing those details. Like the door knob above.

Being intentional at everything, especially things your competition under manages or ignores completely.

The reason most under manage or ignore things is because they think the customer (or employee) won’t notice. Or, if the customer (or employee) does notice, they won’t care.

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Over-manage the same things others don’t

Disney Customer Service Keynote Speaker
Disney’s Cinderella Castle. One face is red with rage and the other is green with envy.

 

Yesterday, my birthday, was really cool because it included a trip to the bank to deposit a paycheck.

Over-manage the same things others either under-manage or ignore.

That is Disney’s business secret.

That is my personal secret.

The difference between under-managing and over-managing is what it takes to be world-class.

Confidence doesn’t fall from the sky. It’s built and reinforced, one thought, or one blog post, at a time.

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Over-managing the things everyone else does

Mickey Mouse being kissed by two women
Mickey can become a little embarrassed when certain things happen.

 

Disney Institute Speakers
Some of Disney Institute’s finest speakers (except 2nd from right), maybe 2012

 

Over-managing the same things most under-manage or ignore.

For example, certain traits that Disney is famous for.

Having Disney characters express the full range of human emotions, like Mickey Mouse above.

Having humans express the opposite of typical business emotions, like me above.

Walt taught me us that laughter is no enemy to learning.

Walt said we should take what we do very seriously, but that we shouldn’t take ourselves too seriously.

PS. i’m naturally drawn to over achieve. My goal was to get Mike Reardon, far right, to laugh.

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