Tag: creativity

Thank you Captain Obvious

Disney's Leadership Chain of Excellence
Disney’s Leadership Chain of Excellence makes perfect sense.

Sometimes, the answer is that obvious.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

Profoundly simple, simply profound

disney look book
Photo: a page from a late 1980’s Disney Look Book. The Disney Look is driven by leadership. Employees love leadership’s clarity and resources. Guests love the extreme attention to detail.

Leaders create the internal service quality; employees stay if they are happy; if employees stay they get good at what they do; when employees are happy and good at what they do, they present a good external service quality; good external service quality creates customer satisfaction; (satisfaction is dangerous because it means you’ve only met expectations); the key now is to provide the perception of superior value, which is the key to creating customer loyalty; loyalty leads to revenue growth and profit; grow and profit lead to shareholder value.

Trivia: Guess who’s in the middle photo, grey suit, grey tie.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

Is that ship on fire?

Disney characters in the mountains
You’re welcome.

People who are tired of formulaic templates.

People who want someone they can implicitly trust.

Committed people.

People willing to “burn the ships”.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.