Book – Page 14 – Disney Creativity and Innovation Keynote Speaker

If you keep reading

disney nametags — Had i not gone to that Disney presentation at 10pm at West Chester University…none of those 30-years of Disney name tags would exist.

Ps. In the off chance, you’re feeling compelled to take a risk, the worst that will happen is you’ll have lost an hour of your life to “what might have been.”

An hour.

Two 30-minute “Big Bang Theory” reruns. Almost makes the chance seem worth it, no?

Context: The seven Disney Business Books, once published, will individually take about an hour to read.

• • • • •

This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

Thank you Captain Obvious

Disney's Leadership Chain of Excellence — Disney’s Leadership Chain of Excellence makes perfect sense.

Sometimes, the answer is that obvious.

• • • • •

Profoundly simple, simply profound

disney look book — Photo: a page from a late 1980’s Disney Look Book. The Disney Look is driven by leadership. Employees love leadership’s clarity and resources. Guests love the extreme attention to detail.

Leaders create the internal service quality; employees stay if they are happy; if employees stay they get good at what they do; when employees are happy and good at what they do, they present a good external service quality; good external service quality creates customer satisfaction; (satisfaction is dangerous because it means you’ve only met expectations); the key now is to provide the perception of superior value, which is the key to creating customer loyalty; loyalty leads to revenue growth and profit; grow and profit lead to shareholder value.

Trivia: Guess who’s in the middle photo, grey suit, grey tie.

• • • • •