Fanatical – Page 4 – Disney Creativity and Innovation Keynote Speaker

.think .differently

Take a couple ‘audience pop ups”.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

Goal

You know the answer.

i know you know the answer.

How?

Because everyone who’s in customer service knows this. It’s the first and most important thing you have.

What is the supreme goal of every single customer service interaction?

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Bullseye, not the target

Three universal truths:

The goal isn’t to consistently hit the target.
And likewise, the goal isn’t to consistently hit the target, and occasionally hit the bullseye.
The goal, above all goals, is to consistently hit the bullseye.

Ps. Customer Satisfaction (hitting the target) is dangerous.

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Saying yes means no

7-second video: Leftover baked Ziti is awaiting me and my family. Windows open. A/C off. Magic Kingdom fireworks soon.

Saying yes means saying no to something else.

Blessing or curse?

Depends.

The key to this conundrum is being intentional.

Intentionality depends on focus and discipline.

Focus and discipline is fueled by prioritized goals.

Personal vibrancy demands that you reach higher, care more, think deeper, and work harder.

Status quo, dogma, and tradition must be eliminated from your decision making.

Happy present moment.

Todays blogs took all day to write.

Why?

Blogging isn’t the only priority on my daily radar. Today is a Sunday. We visited neighbors until nearly midnight last night.

No rush to jump out of bed on this Sunday.

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Easy and ease, home

Aim for perfection. Settle for excellence.

Easy to dream about.

Achievable only with the ease from doing the lifetime reps.

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