clarity – Disney Creativity and Innovation Keynote Speaker

Continuously improve your clarity

New cast screen of USA military help to Ukraine — $800-million in aid.

Continuously improve your clarity.

Texted a client because an invoice was past due.

It was my fault for misunderstanding.

The client mailed a check (fast) instead of doing an ACH wireless funds transfer to pay the invoice.

The mailbox is for business and gets checked once a week. The check had probably been sitting there a few days.

All i need to do is tell clients if they wish to pay by check, just let me know when it’s in the mail.

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Top 3 creativity and innovation priorities?

Disney Creativity Keynote Speaker — Most creative improvements happen on the front line. Small, low-cost to no-cost iterations that continuously improve things over time. Cast experience improvements. Customer experience improvements. Business-financial improvements. And of course, leadership improvements.

A leader and a direct report are paired and each has a Post-it note. The leader writes the top three creativity and innovation priorities she expects of her direct report. And the direct report writes the top three creativity and innovation priorities she thinks the leader expects from her.

What are the odds the lists match?

The entire point of clarity with expectations, priorities, and accountability comes down to scaling a winning formula. As employees become leaders, and as employees and leaders move around within an organization, the core mission, and the structure and processes to maintain and improve the mission are your cultural bedrock.

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The genesis story gets lost

mineral spring at Disney's Wilderness Lodge — In the rear of Disney’s Wilderness Lodge lobby, is this bubbling mineral hot spring, Silver Springs. The entire Resort was built around it, and because of it. It’s the genesis story. It’s essentially lost. What does one gain by never losing the origin story?

There are single thoughts that contain the essence of a whole volume, single sentences that have the beauties of a large work.
Joseph Joubert

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Project wind sprints

The extra inch (bottom left) traces back to 2011 when i began operationalizing the gift Kendal didn’t know he unwrapped.

Project wind sprints – a vision for how leaders (myself included) generally have contrasting (and reversed) priorities and outcomes during a project lifecycle.

We don’t sprint at the end, we sprint at the beginning. This is the best vision.

We don’t make compromises simply because bad planning means we’re running out of time. Also a great vision.

We eagerly highlight the challenges ahead, but spend no time casting blame after something fails. Perfect vision.

You cool with that?

You get that in real life we procrastinate the start, panic near the end, and scramble frantically to meet our deadline, right?

Be the change. Lead the great vision. Buck the herd mentality.

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Clarity for wills and will nots

Will:

Expect everyone’s best effort everyday
Expect easy, prompt access to top decision maker
Require one main contact
Behave intensely & intentionally
Have fun (non-negotiable)
Be flexible
Push all boundaries
Lean into discomfort and lean on Florence
Question everything
Challenge everything
Sniff out excuses
Dress casually
Be your greatest teacher
Answer questions with “it depends” or by asking a question, or both

Will not:

Give less than 110%
Accept status quo
Take notes in group mtgs
Produce training materials
Sugar-coat

While not exhaustive, these lists are the essence.

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