Ask vital questions. What is the supreme goal of every single customer service interaction?
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Every employee in every company has the same, singular, supreme goal in every customer interaction.
As a Disney Leader and Disney Institute Business Advisor, for 30 years, and now since 2014 as a solopreneur, my research confirms that most organizations have no idea how to answer this vital question.
Moreover, they have no idea how to embed the question’s answer in their Organizational DNA,
And finally, they have no capability to scale the training and career-long commitment to consistently achieve the goal in every customer interaction.
Insight: They can call me, agree to a paid collaboration, and i can reveal to them our (Disney) five Organizational pillars and corresponding 19 architectural blueprints. They can engage me as long as they want.
Always remember, the long way is the short cut.
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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.
