State Farm and Chase Bank tested my patience yesterday. PS. It didn’t last long because i caught myself.
A week went by and i thought our car would be close to being repaired and ready to go.
State Farm said it hasn’t been started.
Later, the Chase branch manager arranged a meeting for me to speak with one of her staff about a Home Equity line of credit.
Arriving for the appointment, i was ushered into an office with two people, not one. The other was a Wealth Management specialist. i told the branch manager i didn’t want a pitch.
And that’s exactly what they orchestrated.
World-class service is difficult to scale, even from some of the America’s most popular brands.
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
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