When Your Life Changes – Page 18 – Disney Creativity and Innovation Keynote Speaker

The pervasive curse of knowledge

Steve Jobs and Bob Iger — Imagine the customer service standards these guys expect. (AP Photo/Paul Sakuma)

Biking to lunch at the First Watch restaurant yesterday gave us a nice reason for a bike ride.

It was a sunny and warm March 2nd day with a noontime temperature near 80 degrees. A gentle breeze and blue sky complemented the central Florida winter weather.

It was not our first time inside the restaurant, but it was the first time dining there.

The seating hostess was preoccupied with something and the check-in process became an apparent inconvenience for her. This allowed two parties who arrived after us to be seated before us. It seemed as though we weren’t on the waitlist.

Ultimately, i addressed this in a direct (impatient) way. Our server was wonderful and we quickly forgot the inconvenience.

As we were leaving, i refocused and apologized to Megan.

It felt good to let it go.

The curse of customer service knowledge i have from Disney trapped me in a subconscious “that was the antithesis of decent service”.

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i’m raising the bar ridiculously high

Disney Institute Speakers — Disney Institute Speaker team for Super Bowl 48 game day staff training.

i’m raising the bar ridiculously high.

What do you mean?

i’m saying, and i’ve been saying this since 2001, balance is not a myth.

Anyone telling you balance isn’t possible is telling you this because they are accepting that it’s impossible.

Grant yourself permission to walk away from conventional thinking.

And if you need a role-model, visit Calendly.com/jeffnoel for a free 30-minute call.

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You have two choices with the hard stuff

Core competencies — If someone asked you, “What are your top three professional core competencies?”, would you have a ready answer? If you were asked, “Do you get to do more than you have to do?”, would you know what this means and would you have a ready answer?

You have two choices with the hard stuff. The hard stuff in this context is getting and staying decently organized.

Complicate the hard stuff.
Simplify the hard stuff.

Is it challenging to easily pick one of the two?

Of course not.

But you need to be over-focused on picking your choices.

When you’re not over-focused, you are distracted, entertained, and medicated with life.

You have personal organization habits that are by default, not by design.

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Just add action

behaviors trump intentions — Does this inspire or overwhelm you?

Just add action.

Learn like you mean it, but at some point you have to put more time into action than learning.

Learning can be a great excuse-justifier.

Unless someone presses you to see this in yourself (like i did with myself years ago), you never will.

It’s a vicious cycle of wanting to learn just a little more before you take your big risk.

But alas, risks may not work and you may lose your reputation, you may look like a fool, or you may cause a serious setback for your organization (and/or yourself).

As a bonus, all action becomes a higher-level learning curriculum.

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Does it bring you joy?

Disney Keynote Speaker — Going another inch by using a bag to keep the personal message intact for whomever opens our box.

Does it bring you joy?

What?

Your stuff.

When you touch it and look at it, does it bring you joy?

That’s filter number one.

Filter two is will the joy last forever, or is it just because it’s a memory?

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