Category: Rewards

World class customer service at every encounter

world class customer service
Disney consistently delivers world class customer service

 

world class customer service
Apple consistently delivers world class customer service

 

World class customer service at every encounter? is it possible? Name the organizations you’ve interacted with over the years who do this. Can you count them on one hand?

  • Disney
  • Apple
  • Go Daddy

Apple and Disney make most lists. But Go Daddy? Am absolutely stunned at their consistently exceptional customer service. Two days ago was no exception…

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This month I’m inviting the Mid Life Celebration community to follow all five daily blogs about work life balance. It couldn’t be easier to go from this HQ blog to the mental attitude blog , just click -> go to Next Blog

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Perhaps the biggest no brainer when it comes to being organized

Apple Store app
He said, “No problem, do you have the Apple Store App?”… done
simple processes
so simple, even a cave person could do it

Perhaps the biggest no brainer when it comes to being organized. Use technology. Two days ago the Apple Store Mall of Millenia reopened as a (much larger) flagship store. Chapin and I attended.

In purchasing a small item, came to discover their credit card system was down. The Apple employee showed me how to use the Apple Store app. Bah-dah-bing, bah-dah-bang. Done.

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The most admired company in the world can not rest on it’s laurels

how to be admired
it’s insane how admirably you must behave to be labeled the most admirable

 

Apple, the most admired company in the world can not rest on it’s laurels. There’s always someone motivated to claim that position in any realm. Always…. business, sports, music, humanitarianism… the list is endless.

Alan Murray interviewed Disney CEO Bob Iger three years ago. In Alan’s Wall Street Journal article, the transcripts reveal Bob wants Disney to be the most admired company in the world.

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Insight: Make behaving admirably so embedded in your employee culture that employees no longer realize they behave that way. They just do, without thinking.