The road to excellence has no finish line

Disney Monorail
Walking to car last night.

 

Disney Bus Stop wait time board
Walking to the car last night.

 

Disney Bus Stop wait time board
The path to excellence has no finish line.

 

The road to excellence has no finish line.

Waiting at a Disney Bus stop used to be one of the most frustrating parts of the Guest experience. Over time, we have worked hard (and maybe too slowly in the eyes of our Guests) to slay that negative stereotype.

It’s worth repeating, the road to excellence has no finish line.

 

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This website is about our HQ. To reflect on posts about our MIND, click here.

 

Stumbled upon some older logos last night

Disney Customer Service Speaker jeff noel
Leaving in six days for a business trip with a college buddy – he enhanced this logo with color.

 

Stumbled upon some older logos last night.

At Disney, it’s not the Magic that makes it work, it’s the work that makes it Magic.

Same here.

 

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This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Personal Trainer for Disney-Style Cultural Transformation

jeff noel disney speaker
An idea popped into my head while driving. Used “Hey Siri” to write it down.

 

Personal Trainer for Disney-Style Cultural Transformation.

Nearly everyday, i spend time thinking about taglines. Working diligently to craft something as profound as:

  • Life is good (Life is good)
  • Just do it (Nike)
  • It just works (Apple)

It’s not the Magic that makes it work, it’s the work that makes it Magic.

 

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This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

It’s personal and it’s business

Today’s posts are literally a brainstorming sessions to address the obstacles that are inhibiting a yes vote from a client’s executive team. They collectively believe that they need a team to help them. i submit that is flawed thinking.

 

Personal

  • Use this as an inventory or checklist (you need them all)
  • Cardio – heart rate, breathing, 3 x 30min, activity you love
  • Strength – large muscle groups, 2-3 x week, convenient location
  • Flexibility – exceptional range of motion
  • Core – the heart of wellness
  • Rest – consistently getting your ideal sleep hours, habits in check
  • Nutrition – balanced, nutritious, vibrant
  • Goals – critical success factor

Business

  • Use this as an inventory or checklist (you need them all)
  • You have defined your “box”
  • 1. Vision – what your organization wants to be
  • 2. Mission – what you need to do to be that
  • 3. Brand – what you want your customers to feel
  • 4. Customer – clearly articulated
  • Culture operationalized by design – integrating all 4 HR processes
  • 4 HR processes: Hire, Train, Inspire, Value
  • 4 key culture tools have optimized asset library
  • The Service Bullseye – every employee crystal clear
  • Unifying goal – every employee crystal clear
  • 360 tool is organizational normalcy – deeply ingrained habit for all
  • Corporate decision making matrix
  • Delivery systems and process mapping
  • Your promise
  • Delivering your strengths at every touchpoint – corporate strengths identified
  • Corporate Continuous Improvement Process
  • Idea generation culture – structured processes
  • Idea implementation – structured processes
  • Leaders are environmentalists

 

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This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

The closer you get, the better it looks

Disney Customer Service Speaker
August 31, 2016.

 

Straight from Walt Disney Imagineering…The closer you get, the better it looks.

Weave every detail to tell a great story.

The long shot.

The close up.

Details.

Obsessive details.

Connect emotionally.

Use all the emotions. Laugh, cry.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.